Frequently Asked Questions

Bookings and payments are made on this official website. Pick your check-in and check-out dates on the Availability page, choose a chalet or lot, enter the lead guest's details and the number of participants, then pay through Billplz by online banking (FPX), card or e-wallet. A booking is confirmed only once full payment is received and a booking ID is issued; the confirmation and receipt are emailed to you. The lead guest must be 18 or older, stay at the resort and take responsibility for all occupants. Make sure your party does not exceed the capacity of the unit you choose before paying, and keep the booking ID to show at check-in. Special requests such as early check-in or adjoining units depend on availability and are only guaranteed once management confirms them in writing.

Yes, depending on notice. Cancellations 72 hours or more before the scheduled check-in time receive a 100% refund of the Booking Fee. Cancellations under 72 hours before check-in carry a 100% cancellation charge, and no-shows are not refunded; the unit may be released for resale. Notice is counted from the scheduled check-in time for your unit - 3:00 pm for chalets and 1:00 pm for the campsite and glamping. Cancellation and amendment requests must go through the official booking or contact channel and take effect only once management confirms them. Refunds go back through the original payment method; bank or payment-provider processing can take longer than our side does.

Yes. A RM50 security deposit is collected from the lead guest at check-in for each unit, separate from the Booking Fee paid online. It is refunded after the unit is inspected at check-out, subject to deductions for damage, loss or exceptional cleaning. At the campsite, damaged or missing rental equipment such as tents, tables, chairs and the BBQ pit is charged at actual replacement cost. In chalets, the ban on smoking, vaping, cooking and open flames inside the unit is tied to this deposit too. Have cash or a transfer ready for the deposit on arrival, and report any existing damage to reception as soon as you check in so it is not counted against you.

Bookings may not be transferred, resold or assigned to another person without prior written approval from management. The lead guest must be 18 or older and stay at the resort.

Chalets: check-in from 3:00 pm and check-out by 12:00 noon. Campsite and glamping (Glamping Lot, Picnic Hut and Group Hut): check-in from 1:00 pm and check-out by 12:00 noon. At check-in the lead guest shows the booking ID and identification, registers every occupant and pays the security deposit. Reception closes at 7:00 pm; if you expect to arrive later, arrange a late arrival and get management's confirmation beforehand, because unarranged late arrivals cannot be guaranteed. Early check-in and late check-out are special requests subject to availability. Quiet hours 11:00 pm to 7:00 am apply across the resort for everyone's comfort.

Day trips are open Wednesday to Sunday and public holidays, 9:00 am to 6:00 pm; on Mondays and Tuesdays that are not public holidays the resort does not take day visitors. Overnight chalet and campsite guests follow their unit's check-in and check-out times and can stay across those days according to their booking. Reception operates until 7:00 pm on every operating day. Water activities run within day-trip hours and depend on weather and sea conditions; during school holidays and long weekends we recommend booking early because lots and chalets fill up fast.

Yes, quiet hours are 11:00 pm to 7:00 am for the comfort of all guests.

Maximum capacity: Queen Bed Chalet: 2 adults and 1 child, or 3 adults; King Bed Chalet: 2 adults and 1 child, or 3 adults; Queen/Single Bed Chalet: 2 adults and 2 children, or 3 adults. A child is a guest under 12; infants and children still count towards the maximum unless management confirms otherwise.

Every chalet is air-conditioned with beds, bedding, a private bathroom with towels and basic amenities. The full amenity list for each unit is on its chalet page.

Smoking, vaping, cooking, candles, incense, fireworks and any open flame are prohibited inside the chalet. Quiet hours are 11:00 pm to 7:00 am.

Pets are not permitted inside chalets unless management gives prior written approval. For the campsite, please contact us before booking.

Overnight: Glamping Lot 4 people (at most 1 extra), Picnic Hut 5 people (at most 2 extra) and Group Hut 10 people (at most 5 extra); every extra guest is charged RM15 and these limits are strictly enforced. Day trips: Glamping Lot 8, Picnic Hut 10 and Group Hut 20 people, with an entrance fee plus the lot fee. For campsite pax counts, a child is a participant aged 3 to 12 and is counted; guests aged 13 and above count as adults; infants under 3 are not counted. Make sure the number of participants you state when booking is accurate, because guests beyond the standard limit are only accepted within the extra allowances above. Larger groups can book several lots together.

Toilets, a prayer room, a café, rest huts, clean water and electricity. Tents, tables, chairs and a BBQ pit can be rented subject to availability - ask us when you book.

Yes. Day trips are open 9:00 am to 6:00 pm and can be booked for the Glamping Lot, Picnic Hut and Group Hut within each lot's day-trip capacity.

Current activities: Kayak - RM40 / person (1 hr); ATV - RM60 (30 min); Banana Boat - RM50 / person (10 min). Up-to-date prices and durations are always shown on the Activities page.

Safety is the first condition of every activity. Life jackets must be worn properly throughout every water activity, all participants follow the operator's briefing and instructions, and the age and participant limits for kayaking, banana boat and ATV follow the Water & Beach Activity Policy. Children must be accompanied and supervised by a responsible adult, and guests who cannot swim or have medical needs should tell us before booking so we can advise whether the activity is suitable. Management may postpone, reschedule or cancel an activity when weather, waves or sea conditions are unsafe, under the weather-related cancellation policy. In an emergency, call Malaysia Emergency Response Services on 999 and notify resort management as soon as it is safe to do so.

Pasakon Beach is at Pantai Beringgis, Kg. Beringgis, 89500 Papar, on the west coast of Sabah, Malaysia - about 20 km from Kota Kinabalu International Airport (KKIA) and 25 km from Kota Kinabalu city centre, heading south towards Papar. The drive usually takes around 30 to 45 minutes depending on traffic. The easiest way is to set "Pasakon Beach Camp Site" as your destination in Waze or Google Maps and follow the route towards Papar; your own car or e-hailing from Kota Kinabalu is the most practical option. Guest parking is available inside the resort, at the vehicle owner's risk. Our Location page has direct direction buttons, opening hours and the list of facilities on site.

Yes. The Group Hut takes up to 10 people overnight (15 with extra guests at RM15 each) or 20 on a day trip; the Picnic Hut 5 (7 with extras) or 10 on a day trip; the Glamping Lot 4 (5 with extras) or 8 on a day trip, and several lots and chalets can be booked together for larger groups such as family days, school camps, team building or small events on the beach. For a large group, send the dates, the number of adults and children, overnight or day trip, and the activities and catering you want through the Group Packages page or WhatsApp; we reply with an official quotation, followed by an official invoice and receipt after payment. The group's lead guest must be 18 or older and is responsible for all participants.